September Featured Courses:

Our first post in a monthly series that highlights a variety of Water Otter courses. This month we take a look at microscope features and process management:

Course 1018.1 – Microscope Features and Benefits (Part 1 of 4)
Course Pack 1018 – Simple Microscope Applications

This one of a kind workshop was written to help wastewater operators obtain better process control through microscopic examination of mixed liquors and other waste streams. We begin with the basics by defining the selection process and features and benefits, and then compare and contrast features, since better features usually translate to better results (but not always).

Other lectures in this sequence explore cost factors, sampling and slide preparation, maintenance, staining techniques, and sample examination. The course pack concludes with organism class identification and how the presence, absence, mobility, and number of various classes of organisms translate to wastewater process control. Through graphics, visuals, and lecture, even the most advanced operator will find this program skill enhancing. NOTE: this program is not a bug identification class.


Course 1028.3 – Avoiding Violations
Course Pack 1028 – Ten Little Known Secrets for Process Management

Find out how refining process tests for disinfection residuals, solids core-taking, and jar testing can help to avoid violations. Explore simplified nutrient monitoring methods for process control.

Other lectures in this sequence explore techniques one can use to achieve better process operations in treatment, distribution, or collection. This superb verbal presentation and outstanding visuals help you learn why temperature measurements may be your most important measurement, why simple hypochlorite strength measurements are important, why portable ORP & Alkalinity testing can yield big wastewater monitoring dividends, and how refining process tests for disinfection residuals, solid core-taking, and jar testing can avoid violations. Learn why potable water corrosion management isn’t just water chemistry, explore simplified nutrient monitoring methods for process control, and see what two key inexpensive tools are missing from most treatment plant tool boxes.


To view these course and more, click the button below and select, “Member Login”. If you are not already a member, you can easily sign up for a demo of our program by clicking here to get started.


Questions about our program? Contact us at or (877) 378-8111. We’ll walk you through it!

10 Simple Steps to Create a Cost-Effective Continual Education Program

It has been said, that a knowledgeable employee is a valuable one, and it is also commonly known that a well-treated employee is a happy one. Research shows that offering competitive benefits and fostering employee development are two of the top ways to keep skilled employees and build loyalty.

Developing a strong continual education program accomplishes both of these objectives and provides an employer with increased productivity and performance from an educated staff.

It’s important to differentiate between creating a continuing education program and a CONTINUAL education program. All too often the status quo of continuing education calls for taking occasional courses to meet requirements. “Continual learning” on the other hand, replaces the mindset of meeting requirements with a measurable, ongoing, collaborative culture that encourages progressive learning and constant growth.

This interactive learning results in better material retention and real-world application. A well-conceived and contentiously implemented program of continual education raises the bar for learning, thereby improving individual job performance and overall operations.

Here are 10 easy steps to help you create such a program:

1 – Ensure quality. Quality over quantity, as the saying goes. Make sure that compliance to regulatory standards and content quality are the first priority.

2 – Include everyone. Too many organizations include only those employees in positions that REQUIRE continuing education. Build a culture of continual learning that includes everyone.

3 – Make it interactive, convenient, and easy to use. The ability to access full features of an e-learning program on multiple devices is expected in today’s culture. In addition to this, the more interactive the program is, the more valuable it’s considered. Make certain the program is user-friendly and performs well to ensure frequent use and engagement.

4 – Create a standardized curriculum. Defeat the random course mentality and create a program of study with measurable goals, objectives, rewards, and recognition.

5 – Extend your program beyond courses. Some of the best learning opportunities come from peer-to-peer sharing. Find ways to incorporate discussion so your employees can contribute to each other’s learning experiences.

6 – Customize the experience for your organization. Add content that is specific to your organization or facility. Spend a little extra, if necessary, to create a personalized learning environment.

7 – Build in incentives. Drive your culture change by including performance recognition, providing rewards, and creating internal competitions.

8– Manage your cost. Traditional continuing education is expensive. Most operations spend more than they think in hidden costs of travel, time off for attending live events, replacing employees, etc. Building your own training program can be costly, but will save you money in comparison and bring you a long-term return on investment.

9 – Brand your program. Customized branding makes it your own, demonstrating a commitment to fostering employee development and thereby building employee loyalty.

10 – Don’t go it alone. Find a partner company that can provide the tools to make it convenient and cost-effective to establish, continually develop, and administer your program. This will significantly reduce your cost.

How do YOU create a culture of continual learning for your employees?

Are you interested in a continual education program for water and wastewater professionals but not sure where to start? Give us a call at Water Otter, we’ll walk you through it!

Contact: | (877) 378-8111 |

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